We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from alivehaven.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item is damaged or defective, please contact us immediately to discuss your options. We reserve the right to refuse returns that do not meet these criteria.

How to Initiate a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please do not send items back without prior authorization, as this may delay the processing of your return.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during return shipping.

Processing Time for Returns

Once we receive your returned item, we will inspect it and notify you of the status of your return. Typically, this process takes 5-7 business days. If your return is approved, we will process your refund within 10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above to initiate your return.

Non-Returnable Items

Some items are non-returnable, including but not limited to personalized or custom-made products, clearance items, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure you are fully informed about our policies.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as promptly as possible. Thank you for shopping with us and for your understanding of our policies.